Shipping Policy

This Shipping Policy explains how shipping is handled for orders placed with JUMP N JAB SDN. BHD. through our website jumpnjab.xyz. By placing an order with us, You agree to the terms outlined in this Shipping Policy.

1. Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to JUMP N JAB SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to JUMP N JAB SDN. BHD., accessible from https://jumpnjab.xyz
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Shipping Coverage Area

We currently provide shipping within Malaysia only.

  • Shipping is available to addresses within Peninsular Malaysia and East Malaysia
  • International shipping is not available
  • Orders with delivery addresses outside Malaysia will not be accepted

3. Shipping Fees

  • Shipping is FREE for all orders within Malaysia
  • No minimum purchase is required to qualify for free shipping
  • There are no hidden handling or packaging fees

4. Order Processing Time

  • Orders are processed after payment confirmation
  • Processing is carried out during normal business days (excluding public holidays)
  • Once an Order is processed, it will be prepared for shipment

Please ensure that all shipping details provided during checkout are accurate to avoid delays.

5. Estimated Delivery Time

  • Estimated delivery time is within 7 days from the date the Order is shipped
  • Delivery timelines are estimates and may vary depending on location and logistics provider

Please note:

  • Overnight delivery is not available
  • Express or same-day shipping options are not offered

6. Shipping Method

  • Orders are delivered via third-party courier services selected by the Company
  • The choice of courier may vary depending on destination and operational requirements

We aim to ensure that Goods are packaged securely to prevent damage during transit.

7. Delivery Delays

While we strive to deliver Orders within the estimated timeframe, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Unforeseen logistical issues

The Company shall not be held responsible for delays caused by circumstances beyond our control.

8. Failed or Unsuccessful Deliveries

If a delivery attempt is unsuccessful due to:

  • Incorrect or incomplete shipping address
  • Recipient unavailable at the time of delivery

the courier may attempt re-delivery or hold the parcel according to their internal policies.

Please ensure that Your contact details and delivery address are accurate when placing an Order.

9. Inspection Upon Delivery

Upon receiving Your Order, You are encouraged to:

  • Inspect the package immediately
  • Check that the Goods received match Your Order

If You notice any issues, please contact us as soon as possible for assistance.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be effective immediately upon posting on our website.

11. Contact Information

If You have any questions regarding shipping or delivery, please contact us:

Company Name: JUMP N JAB SDN. BHD.
Website: https://jumpnjab.xyz