Refund and Returns Policy

This Return & Refund Policy applies to all purchases made from JUMP N JAB SDN. BHD. (“we”, “us”, “our”). By placing an order with us, you agree to the terms outlined below.

1. Company Information

Company Name: JUMP N JAB SDN. BHD.
Business Type: Sport Goods and Equipments (skipping rope, boxing gloves, pickleball equipment)
Email: jumpnjab@outlook.com
Address:
9, Lorong Impian Ria 5,
Taman Impian Ria,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia

2. Returns Policy (30-Day Return Period)

We accept returns within 30 days from the date you receive your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be returned in its original packaging
  • All original tags, labels, and accessories (if any) must be included
  • Proof of purchase (order confirmation or receipt) must be provided

Items that do not meet these conditions may not be eligible for a return or refund.

3. Eligible Items for Return

The following items may be returned within the 30-day period:

  • Skipping ropes
  • Boxing gloves
  • Pickleball equipment
  • Other sport goods and equipment sold by us

Returned items will be inspected upon receipt to ensure they meet our return conditions.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

If approved:

  • The refund will be processed to the original payment method
  • Processing time may vary depending on your payment provider
  • Refunds are issued only after the returned item has been successfully received and verified

Please note that refunds are only applicable to eligible returned items that comply with this policy.

5. Exchanges

If you received an incorrect item or wish to exchange a product:

  • Please contact us within 30 days of receiving your order
  • Include your order number and clear details of the item you wish to exchange

Exchanges are subject to product availability.

6. Order Cancellation Policy (12-Hour Window)

You may request to cancel your order within 12 hours of placing it.

Cancellation requests must:

  • Be submitted via email to jumpnjab@outlook.com
  • Include your order number and reason for cancellation

If your cancellation request is received within the 12-hour window and the order has not been processed, a full refund will be issued.

Requests made after 12 hours may not be accepted.

7. Late or Missing Refunds

If you have not received your refund after confirmation:

  • Please check with your payment provider or bank first
  • Processing times may vary depending on the payment method

If the issue persists, contact us at jumpnjab@outlook.com and we will assist you.

8. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

📧 Email: jumpnjab@outlook.com
📍 Address:
9, Lorong Impian Ria 5,
Taman Impian Ria,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.
Any changes will be effective immediately upon posting on our website.