Return, Refund and Exchange Policy

Thank You for shopping with Us. We value customer satisfaction and strive to provide a positive shopping experience. This Return & Refund Policy explains the conditions and procedures relating to returns, refunds, and order cancellations made through Our Service. By placing an Order through the Service, You acknowledge and agree to the terms of this Return & Refund Policy.

Definitions

For the purposes of this Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” ) refers to the provider of sports goods and equipment designed for an active lifestyle, accessible through this platform.
  • “Goods” refers to the sports goods, workout equipment, fitness gear, and other items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to our online shopping platform.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Strict Return & Refund Eligibility

Please be advised that all items sold are strictly non-exchangeable, non-returnable, and non-refundable, unless one of the following exceptional conditions is fully met upon delivery:

  • The merchant has packed or sent an incorrect item or incorrect sports equipment that differs from the original order placed by the customer.
  • The purchased sports equipment or goods received do not match the specifications, descriptions, key features, or any training information advertised on our official website.
  • The purchased item received is found to be spoiled, physically damaged, or structurally defective immediately upon delivery.
  • The fulfillment and delivery of the item have exceeded the official timeline stipulated in the company’s Shipping Policy.

Strict Evidence and Submission Requirements

To validate a claim and qualify for a refund or exchange, the customer is required to provide the following supporting evidence:

  • A clear, unedited, and continuous unboxing video showing the unopened condition of the parcel, the legibility of the shipping label, the external packaging, and the exact item received.
  • A clear and uninterrupted video showing the first use or initial assembly of the sports equipment, where applicable, to verify functional and structural defects.
  • Relevant high-resolution photographs of the item, complete order transaction details, or other supporting documents requested by the company.

Critical Timeframes and Protocol

All formal return, refund, or exchange requests must be submitted to the company via email at jumpnjab@outlook.com within exactly 24 hours of receiving the item. Any requests submitted after this 24-hour period, or any submissions without the above-mentioned required evidence, will be strictly rejected and will not be accepted under any circumstances. This 24-hour window strictly supersedes any other general inspection timelines.

Inspection of Returned Goods

Once returned Goods are received, We will inspect the items to verify the condition of the Goods and confirm final eligibility for a refund. The review process may require a reasonable amount of time depending on the technical nature of the sports equipment and the completeness of the provided video evidence. Customers may be contacted if additional information or technical clarification is required during the review process. Submission of a return request does not automatically guarantee approval. Each request is reviewed individually based on the strict evidence provided.

Refund Processing

If a return request is approved based on the required evidence, the corresponding refund will be processed using the original payment method whenever possible. Once a refund has been approved, We will make reasonable efforts to process the refund promptly. The time required for the refunded amount to appear in Your account may vary depending on financial institution processing times, payment provider procedures, banking systems, and the payment method used during the original purchase. While We will initiate approved refunds as quickly as reasonably possible, We cannot guarantee the exact time required for financial institutions to complete the transaction. In certain circumstances, a partial refund may be issued where appropriate and determined based on the condition of the Goods received.

Exchanges

Where appropriate and eligible under the strict conditions mentioned above, customers may contact Us to discuss available options regarding replacement equipment or exchanges. Exchange requests are subject to product availability and individual review. Availability of replacement products cannot be guaranteed.

Order Cancellation Policy

Customers may cancel an Order within twelve (12) hours of placing the Order. Cancellation requests submitted within the twelve (12) hour cancellation period will be reviewed and processed accordingly. To request a cancellation, customers should contact Us as soon as possible and provide relevant Order information. We encourage customers to submit cancellation requests promptly to help ensure efficient processing. Once a cancellation request has been successfully approved, any eligible payment received may be refunded using the original payment method whenever possible. Cancellation requests received after the twelve (12) hour cancellation period are not eligible for cancellation.

Customer Responsibilities

Customers are strictly responsible for providing accurate Order information, providing accurate contact details, submitting return or cancellation requests within the applicable tight timeframes, and cooperating fully with any reasonable information requests necessary to process returns or refunds. Failure to provide sufficient, unedited video evidence or accurate details will result in the immediate rejection of the claim.

Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from return requests, refund processing delays caused by third-party payment providers, or circumstances beyond the Company’s reasonable control. Nothing in this Policy limits any rights that may be available to consumers under applicable local laws.

Changes to This Return & Refund Policy

We reserve the right to modify, update, or amend this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on the Service unless otherwise stated. Continued use of the Service following publication of revised terms constitutes acceptance of the updated Return & Refund Policy.

Contact Us

If You have any questions regarding this Return & Refund Policy, You may contact Us:

Physical Address: 9, LORONG IMPIAN RIA 5, TAMAN IMPIAN RIA, 14000 BUKIT MERTAJAM, PULAU PINANG
Email Address: jumpnjab@outlook.com
Phone Number: 0103153981